Part-Time Customer Service Representative in Taunton, Bristol County, Massachusetts

Jobs Taunton, Bristol County, Massachusetts

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NESTLE PURINA PETCARE COMPANY

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As the nation’s leading bottled water company, Nestlé Waters North America Inc. is dedicated to providing customers with healthy hydration options. Alongside that, we are also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.

We are currently hiring Part-time Customer Service Representatives. The training class will be Part-time Monday – Friday from 9:30am – 2:00pm.

Nestlé Waters’ customer contact center is conveniently located on the Taunton/Raynham line, less than 30 minutes from Fall River and New Bedford. The Customer Service Representative (CSR) is a non-exempt role with pay starting at $14.30 per hour and with the potential to earn monthly bonuses of up to $250 based on achievement of key performance indicators.

Key Responsibilities

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:

Service the Customer:

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
Diagnose customer needs and/or concerns
Handle difficult customer calls in a courteous and professional manner
Create and maintain a positive and professional connection with caller at all times

Problem Resolution:

Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem solving capabilities to take immediate action on all calls

Revenue Generation:

Ability to assess customers’ needs and satisfy them with recommendations from our healthy hydration portfolio
Achieve monthly sales/product education goals

Basic Qualifications:

High school diploma or GED
Minimum of 1 year previous customer service and/or call center experience
Ability to thrive in a fast-paced environment

Why Work at Nestlé Waters?

As a CSR within our Raynham Call Center you may be eligible for the following benefits and company perks in our unique employee-focused, welcoming environment:

Paid Vacation & Sick Time
Potential $250 monthly bonus
401(k) Match & Profit Sharing
Corporate Discounts
Monthly Employee Recognition Program
Growth & Development Opportunities
Health & Wellness Activities
Fun & Motivating Contests
Volunteer Opportunities
Cookouts, Lunches and Other CSR Appreciation Events

About Us

Nestlé Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

Nestlé Waters North America is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?

Equal Opportunity Employer
M/F/D/A/V

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